JetBackup cPanel backups, restored by you
JetBackup is backup software for cPanel servers. On our hosting it backs up every account daily and weekly, keeps the copies for a month in separate cloud storage, and lets you restore a single file, a database or a whole mailbox yourself, from cPanel, in a few clicks.
What JetBackup does, and where backups live
A backup kept on the same server as your site fails with it. JetBackup copies each account off the server on a schedule, and puts the restore button in your hands rather than ours.
JetBackup backs up each cPanel account on its own, on a schedule, and lets its owner restore from cPanel
- Account
Your cPanel account
Website files, databases, mailboxes, DNS and settings, on our server.
- Schedule
Daily and weekly
JetBackup copies the account every day and every week, with nothing for you to set up.
- Storage
Separate cloud storage
Copies are kept off the server for a month, safe if the server itself fails.
9 things you can restore yourself
Each one has its own tab in JetBackup, so you bring back exactly what went wrong and leave everything else as it is. You can also download any of them instead.
- Full account
- Everything in one go: files, databases, email and settings, back to the moment of the backup.
- Files and folders
- Pick single files or whole folders from your home directory in a file browser.
- Databases
- One MySQL database or several, with the database users that go with them.
- Database users
- The users and their permissions, restored with or apart from the data.
- Email accounts
- A whole mailbox, messages included, after a deletion or a bad sync.
- FTP accounts
- The FTP logins you had set up, as they were.
- Cron jobs
- Scheduled tasks, so a site's timed jobs come back with it.
- DNS zones
- Your domains' DNS records, if a change broke email or the site.
- SSL certificates
- Installed certificates and their keys.
How a restore works
No ticket and no waiting for support: three steps, all inside cPanel.
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Open JetBackup in cPanel
It sits in cPanel with your other tools. Choose what to restore: files, a database, an email account.
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Pick a date
Choose a daily or weekly backup from the last month. For files, tick the ones you want in the file browser.
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Restore or download
Restore puts it back, optionally merged with your live data. Download gives you a copy to keep.
How often, how long, and where
On our cPanel web and reseller hosting, the schedule is set for you: nothing to configure and nothing to remember.
Daily copies cover the "I deleted it this morning" mistakes; weekly copies reach back past a problem you only noticed days later.
- Daily backups
- Every account, every day, automatically.
- Weekly backups
- A second set, so you can go further back than the last few days.
- Kept one month
- Backups older than a month are removed as new ones arrive.
- Separate cloud storage
- Off the hosting server, so a hardware failure or a hacked server can't take the backups with it.
What a backup saves you from
Most restores have nothing to do with servers failing. They are ordinary mistakes, and the sooner you can undo them yourself, the less they cost.
- A file or folder deleted by mistake
- A plugin or theme update that breaks the site
- A hacked site: restore the clean version from before the attack
- A mailbox emptied by a phone or mail app sync
- A DNS change that stopped email or the website
- A server hardware failure
JetBackup on every cPanel plan
You don't add JetBackup to our cPanel hosting: it is already there. On servers it is part of the price, sized for the disk.
| Backups | Price | |
|---|---|---|
| cPanel web hosting | Daily and weekly, kept a month | Included |
| cPanel reseller hosting | Every client account, daily and weekly, kept a month | Included |
| Cloud servers | Every account, with backup space twice the disk | In the server's price, shown line by line |
| Dedicated servers | Every account, with backup space twice the disk | In the server's price, shown line by line |
JetBackup for your own cPanel server
Run your own cPanel server? We supply the JetBackup licence, set it up, and store the backups in separate cloud storage. You pay for the licence and the space you use.
| Price | What it is | |
|---|---|---|
| JetBackup licence | $8.95/mo | Per server, set up and kept up to date by us |
| Cloud backup storage | $0.025 per GB/mo | One copy, in separate cloud storage |
| Second copy (optional) | $0.05 per GB/mo | Both copies together, in two places |
| Vultr File System (optional) | $0.10 per GB/mo | Fast NVMe storage mounted on a Vultr server, instead of the cloud copy |
- $15.20/mo250 GB of backups, one copy
- $21.45/mo500 GB of backups, one copy
- $33.95/mo1,000 GB of backups, one copy
How much space? We size backup space at twice the server's disk on our own servers, so there is room for a month of daily and weekly copies. If little changes from day to day, you need less.
Ready? Open a sales ticket with your server's disk size, and we'll confirm the price before anything is set up.
JetBackup, answered
Something we haven't covered? Our team answers every ticket within 24 hours, usually much sooner.
Submit a ticketWhat is JetBackup?
JetBackup is backup and restore software for web hosting servers, made by JetApps. It runs on cPanel servers (and on DirectAdmin, Plesk and Webuzo), backs up each hosting account on its own, and gives every account holder a JetBackup page inside cPanel to restore or download their own backups.
Is JetBackup included with my hosting?
Yes. Every cPanel web hosting and cPanel reseller hosting account is backed up with JetBackup at no extra cost. On cloud and dedicated servers it is part of the server's price, sized at twice the disk.
How often are backups taken?
On our cPanel web and reseller hosting, JetBackup takes a daily backup and a weekly one, and keeps them for one month. You can go back to any day in the last week or so, and to a weekly copy further back.
Where are my backups stored?
In separate cloud storage, away from the server your site runs on. If the server fails, is hacked or is lost, the backups are not lost with it.
How do I restore a file or database?
Log in to cPanel and open JetBackup. Choose what to restore (files, a database, an email account and so on), pick the date of the backup, and select Restore. It runs in the background, and the queue shows when it has finished.
Will restoring overwrite my current site?
Only what you choose. You can restore one file or one database without touching the rest, and JetBackup can merge a backup with your live account, keeping your current data where the two differ.
Can I download my backups?
Yes. Instead of restoring, choose Download: JetBackup prepares the items you selected, and they appear under Downloads in the JetBackup menu for you to save.
Can I add JetBackup to my own cPanel server?
Yes. We supply the JetBackup licence for $8.95 a month plus cloud backup storage at $0.025 per GB for one copy, set it up and look after it. See the prices, then open a ticket.
Is JetBackup better than cPanel's own backups?
For the account holder, yes. cPanel's built-in backups are mostly run by the server administrator. JetBackup lets every account restore exactly the item it needs, from a choice of dates, without asking anyone.
Get JetBackup with us
JetBackup comes with every cPanel product. Pick the one that fits what you run.
Good to know
- What JetBackup can do follows JetApps' own documentation (read October 2026). JetBackup is developed by JetApps, not by Comcities.
- Backups are a safety net, not an archive: anything you must keep longer than a month, download and keep yourself.
- Disk space follows our Resource Usage Policy; refunds follow our Refund Policy.
- Trademarks belong to their owners and are used only to describe the service.