Contact Us
The quickest way to reach us is a ticket in the client area. Pick the team below and your message goes straight to the people who handle it, any hour of any day.
- 24/7
- help desk, every day of the year
- 24 hours
- guaranteed first response to every ticket
- 4 teams
- so your ticket reaches the right people first
Open a ticket with the right team
Each link opens the ticket form for that team in the client area. Not sure which one? Choose the Support Team and we will pass it on.
- Support TeamHelp with a stream, website, server, email or invoice: anything on an account you already have.Open a support ticket
- Sales & server quotesQuestions before you order, and prices for radio and TV station, cloud and dedicated servers. Register in the client area first.Ask our sales team
- Trial accountWant to test our service before you buy? Ask for a trial account and tell us what you plan to run.Request a trial
- Abuse & legalReport spam, malware or abuse coming from our network, or send a DMCA, trademark or other legal notice.Report abuse
WhatsApp live chat
WhatsApp is part of Premium Support, a paid add-on at $10/mo per account. It is not a free contact channel, so the number is only for customers who have the add-on. Everyone else gets free 24/7 support by ticket. Our Support Policy explains both.
Before you write
- Is a server down? Network Status shows every server's uptime and any work in progress.
- Many how-to questions are answered in our knowledgebase.
- Paying by bank transfer, Payoneer or Western Union? See Payment Methods.
Where we are
Comcities is run by Platinum Online (Private) Limited, a company registered in Sri Lanka.
Platinum Online (Private) Limited61/2/A Ramanayaka Mawatha
Hokandara 10118
Sri Lanka
Need help now?
Our Support Team answers every ticket within 24 hours, usually much sooner.